PRIVACY POLICY

Welcome to the LUMIE CONCEPTS website (powered by Shopify). Protecting your personal data and building your trust is of utmost importance to us. This Privacy Policy describes how we collect, use, and protect your information in compliance with applicable laws.

1. Purpose and Scope of Information Collection
To provide you with a curated shopping experience, LUMIE CONCEPTS collects the following personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Account & Transaction Information: Username, order details (items viewed, added to cart, purchased, or returned), and payment details.

  • Device & Access Information: IP address, browser type, access time, and interaction with our website (collected automatically via Cookies).

2. Scope of Information Use
We use your personal information for the following purposes:

  • Service Provision: Processing payments, fulfilling orders, providing shipping updates, and managing returns/complaints.

  • Customer Support: Maintaining your account, remembering shopping preferences, and responding to inquiries.

  • Marketing: Sending promotional emails/messages (which you can opt out of at any time) and showing personalized advertisements.

  • Security & Legal Compliance: Authenticating accounts, preventing fraud, and complying with legal obligations.

3. Information Retention Period
Your personal data will be securely stored on Shopify and LUMIE CONCEPTS servers until you request its deletion. Otherwise, information is retained internally to maintain your account, provide services, and fulfill legal record-keeping obligations.

4. Entities with Access to Personal Information
We strictly do not sell or rent your personal information. Data is only shared in the following necessary circumstances:

  • Shopify: Our e-commerce platform and data processing provider.

  • Service Partners: Shipping couriers (e.g., DHL), payment gateways, and data analytics/marketing providers.

  • Authorities: When validly requested by law enforcement or government agencies.

5. Information of the Data Controller

  • Company Name: LUMIE CONCEPTS COMPANY LIMITED

  • Address: 2nd Floor, 68 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam 70000

  • Email: info@lumieconcepts.com

6. Methods and Tools for Users to Access and Edit Data
You have the right to access, edit, or request the deletion of your personal information at any time by:

  • Logging into your account on the LUMIE CONCEPTS website.

  • Using Shopify's privacy portal at: https://privacy.shopify.com/en

  • Contacting us directly via email at: info@lumieconcepts.com

7. Mechanism for Receiving and Resolving Complaints
If you believe your personal information has been misused or your privacy rights have been violated, please send a complaint to info@lumieconcepts.com. LUMIE CONCEPTS will respond promptly and coordinate with our partners (e.g., Shopify) or relevant authorities to resolve the issue and protect your rights in accordance with current laws.