RETURN & REFUND POLICY

1. Conditions for Exchange
Lumie Concepts accepts size exchanges within 07 days of receiving your order. This policy applies exclusively to standard-sized garments (Ready-to-Wear), which include both In-stock and Pre-order items. To be eligible for an exchange, the following conditions must be met:

  • The item must be unworn, unwashed, unaltered, and in its original condition with all tags and packaging intact.

  • You must provide an unboxing video to prove the item's original condition or to report a defect. The video must be continuous, unedited, and clearly show the shipping waybill. Lumie Concepts reserves the right to reject claims without valid video proof.

  • We do not accept returns or exchanges for subjective reasons (e.g., change of mind, incorrect size ordered, color preferences).

2. Made-to-Measure (MTM) Items
For Made-to-Measure designs, garments are meticulously crafted and tailored to your specific body measurements. Therefore, we strictly do not offer returns, exchanges, or refunds for this category (Final Sale). Please review your measurements carefully before confirming your order.

3. Exchange Shipping Costs

  • Domestic Orders: Lumie Concepts offers complimentary shipping for the delivery of the first exchanged item. The customer is only responsible for the shipping cost of sending the original item back to our studio.

  • International Orders: Customers are responsible for all two-way shipping costs for exchanges, along with any applicable customs duties and taxes. Returned packages must be clearly marked as "RETURNED GOODS - NO COMMERCIAL VALUE" on the customs declaration. Any duties incurred due to incorrect declaration will be charged to the customer before the replacement is dispatched.

4. Refund Policy

  • Lumie Concepts only issues a 100% refund if the item has a manufacturing defect or if the order is validly canceled within the first 24 hours of placement. After 24 hours, production begins, and we cannot accommodate cancellations or refunds.

  • Refund Processing Time: For eligible refunds to credit/debit cards, please allow 05–10 business days for the funds to reflect in your account, depending on your bank’s policies.

  • To request a refund for a defective item, you must notify us with clear photos and an unboxing video within 48 hours of receiving the package.

5. Failed Deliveries
If a package is returned to us due to an incorrect shipping address provided by the customer, multiple failed delivery attempts, or a refusal to pay customs duties, Lumie Concepts will not issue a refund for the order. To have the package reshipped, the customer must pay a new shipping fee and any return penalty charges incurred by the courier.